If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday.
Please do not use the items.
Please re-pack in the original packaging.
We will provide a return warehouse address to which you should attach the shipping address.
Please ensure that the goods are insured in transit. If the product is free returns we will arrange a courier to collect the goods.
Return carriage costs (if applicable) and original carriage costs will be deducted from any refund – carriage charges are non-refundable.
Refund for cancelled items will be made by the original payment method within 14 days of receipt.
Items manufactured (handbuilt), customized to customer requirements or not purchased from through our website cannot be returned.
On occasion clients can arrange their own freight. The client takes full responsibility to organise pick-up from our Ingleburn warehouse to the chosen delivery address. Full details will need to be sent to us after payment is received and dispatch will need to be organised at least the day before pick-up.
Free shipping and returns are only applicable for the full amount only, if the refund is for a partial amount the free return does not apply. For partial returns a small admin fee plus the cost of shipping is required to process the return. Free returns are only valid if contacted within 7 days of receiving the product.
We have a full returns policy on all our products, however please note: once customized artificial green walls have been put up, they cannot be returned to us, as they have been made specifically to your requirements and therefore cannot be resold.