TERMS & CONDITIONS

Your statutory rights are not affected by these Trading Terms

RETURNS (AUSTRALIAN DELIVERIES)

If for any reason you wish to return and be refunded for any of the items purchased, contact us within 7 working days of receiving the items by one of the contact methods described below. Our working days are Monday-Friday.
Please do not use the items.
Please re-pack in the original packaging.
We will provide a return warehouse address to which you should send the item(s).
Please ensure that the goods are insured in transit.
Return carriage costs (if applicable) and original carriage costs will be deducted from any refund – carriage charges are non-refundable.
Refund for cancelled items will be made by the original payment method within 14 days of receipt.
Items manufactured (handbuilt), customised to customer requirements or not purchased from through our website cannot be returned.

We have a full returns policy on all our products, however please note: once customised artificial green walls have been put up, they cannot be returned to us, as they have been made specifically to your requirements and therefore cannot be resold.

DAMAGED GOODS

Please check all goods before signing for them. If this is not possible please sign that the goods are unchecked for damage. If goods arrive damaged please sign the delivery note “item damaged”. Then notify us within 7 working days by one of the contact methods described below. We will send you a returns note to complete and arrange free collection.
Replacements will be despatched as quickly as possible.

COMPLAINTS PROCEDURE

We are committed to providing a high quality service. To assist us to maintain this we aim to deal with any complaints and comments efficiently and fairly. If you have any complaints or comments that you would like to make concerning our service, please e-mail us. Your comments are greatly appreciated and assessed as we constantly strive to maintain the highest standards.

CONTACT METHODS

To report any damaged or missing goods or requests to return
Telephone: 02 8197 3002 during normal office hours Mon-Fri
E mail: info@evergreenwalls.com.au

PAYMENT METHODS

On the checkout page you can choose to pay by all major credit/debit cards and paypal after which a confirmation email will be sent to you.
Alternatively, you can request to pay by bank transfer. Whatever option you select, a confirmation email will follow for your records. The goods will only be shipped once payment is received.

PRICING POLICY

All prices shown on this website are in Australian Dollars and are exclusive of GST 10%

VOUCHER CODES

All voucher codes are only valid for orders placed on our website and do not apply to bespoke order or orders taken over the telephone.

DELIVERY LEAD TIME

Orders are processed on arrival.
Bespoke products are dispatched within 7 working days.
Pre-packaged products are dispatched within 2 working days.
Lead times for special displays/trees are quoted separately.

DELIVERY METHODS

Our carriers deliver Mon-Fri 8am-4pm. Deliveries are untimed but we can generally indicate the day of delivery. Please ensure that someone is available to receive and sign for the goods. Alternatively we can note the package to be left at the address without signature.

FREE DELIVERY

Free delivery only applies to orders being delivered to an Australian address. Website orders only are entitled to free delivery and therefore quotations via email or telephone may not always reflect the free delivery offer. Delivery of bespoke items are not included in the free delivery offer. If a special or timed delivery if required a surcharge may be applicable to cover the additional cost of this service.

TRACKING YOUR ORDER

Our sales office can be contacted by telephone 02 9939 8316 during normal office hours Mon-Fri or email to enquire about orders placed.

COMPANY DETAILS

Evergreen Walls Pty Ltd
Dee Why, NSW, 2099 AUSTRALIA

Tel: 02 8197 3002
E Mail: info@evergreenwalls.com.au
ABN: 47 613 013 193

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